Complaint Policy and Procedure

Aaron Wallis Recruitment and Training Limited IN THE TRADING STYLE OF Aaron Wallis Finance and Accountancy is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please contact Giles Phillips, Director. You can write to him at:

Aaron Wallis Recruitment and Training Limited
Norfolk House (East)
Silbury Boulevard
Central Milton Keynes
MK9 2AH

Next steps

1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 5 working days of us receiving your complaint.

2. We will record your complaint in our central register within a day of having received it.

3. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 working days.

4. We will then start to investigate your complaint. This will normally involve the following steps;

We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.

5. Rob Scott will then invite you to meet him to discuss and hopefully resolve your complaint. He will do this within 5 days of the end of our investigation.

6. Within 2 days of the meeting Rob Scott will write to you to confirm what took place and any solutions he has agreed with you.

If you do not want a meeting or it is not possible, Rob Scott will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within 5 days of completing his investigation.

7. At this stage, if you are still not satisfied you can write to us again. Rob Scott, Managing Director of Aaron Wallis will review Giles Phillips’ decision within 10 days

8. If you are still not satisfied, you can contact the Employment Agencies Standards Office at the Department of Trade and Industry or the REC, the industry trade association, of which we are a member by writing to the Professional Standards Manager, REC, 15 Welbeck Street, London, W1G 9XT.

If we have to change any of the time scales above, we will let you know and explain why.

Our Network of Branches

Milton Keynes - 01908 764280
London - 0207 808 7215
Leeds - 01132 373034
Bristol - 01454 203363

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Aaron Wallis Finance and Accountancy Recruitment is a specialist national finance recruitment agency. Search for Permananent, temporary and interim Finance and Accountancy Jobs. UK based National finance and accountancy recruitment consultancy with offices in Milton Keynes, Leeds, Bristol and London.

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Aaron Wallis Finance Recruitment are a UK based financial recruitment agency with a head office in Milton Keynes, Buckinghamshire. We are a national financial recruitment agency with branches in London, Bristol & Leeds and cater for all types of finance recruitment and accountancy jobs. If you are a credit controller for an SME or a CEO for a large multi-national Aaron Wallis Finance Recruitment will be able to offer a solution to your financial needs whether you are a candidate looking to move up the ladder or a client with specific recruitment needs. Aaron Wallis Finance also offers a comprehensive career advice library and career evaluators and tools which are free to access to all visitors to this site. The site also offers a wide range of calculators that allow you to test your understanding of 15 useful skills including body language, interpersonal skills, delegation ability, budgeting, managing style and entrepreneurial instinct. The search jobs facility requires you to complete just a couple of fields to search all of the latest accountant jobs and finance vacancies. The site has numerous ways of being searched and navigated - if you are unable to find the information that you require you can visit the sitemap page or complete a site search using the tools below: Search for Jobs Recruit Submit CV About Aaron Wallis Register a Vacancy Join the Mailing List Call 01908 764280 www.aaronwallisfinance.co.uk Office in Milton Keynes Office in Leeds Office in London Office in Bristol